Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
158,943 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

HW

Nov 30, 2020

I loved learning about the basics and fundamentals of IT, and I hope to continue learning about the industry in more depth! The course was wonderfully formatted for easy understanding and completion.

JO

Dec 8, 2022

Such an interesting course. The course materials and videos are all easy to understand and explanatory. I learnt a lot which would add value to my career, and I will make good use of this opportunity.

Filter by:

4076 - 4100 of 10,000 Reviews for Technical Support Fundamentals

By Josh & A M

Nov 1, 2018

Excellent first course. It dips your toes into many parts of IT support to see what IT support is capable of and if what you might want to focus on. Highly recommended.

By Francesco P

Sep 1, 2018

Very well-organized and engaging content, encouraging you to learn more by doing your own research, and seeing the bigger picture of IT support field. Highly recommend.

By Sujay N

Mar 14, 2018

Well done course and exceptional detail that will help any entry level IT wannabe get education. I am an IT veteran of over 20 years and I have picked up a lot from it!

By Tiemi B W

Jan 29, 2018

I found this to be a great introduction to this course. The presentation was clear, concise and engaging. It's made me feel confident about choosing this IT curriculum.

By Nwidag T

Feb 14, 2025

GREAT EXPERIENCE LEARNING ON COURSERA. MY ONLY CONCERN IS THAT, THERE IS NO MEANS OF INTERACTION WITH COURSERA AND ASK QUESTIONS ABOUT AREAS SOMEONE DOESN'T UNDERSTAND

By Zac A (

Oct 7, 2023

Simple course that you can breeze through with familiarity and learn some things along the way. I could see it being helpful without any background information either.

By Angel S

Jul 14, 2023

Great content!

Learned the fundamentals of building a computer from scratch, scripting languages, Operating Systems, and much more.

I'm very excited about the next step.

By Johnathon N (

May 11, 2023

just started my first job in IT and had been taking this before I got hired. It's been a handy tool to have in my early days. Excited to continue with the next course!

By Ryan C

Apr 17, 2023

Very knowledgable, challenging, educational, easy to follow along, instructors made it fun. You can tell they love working at Google, and that is a rare thing in 2023.

By Jon L

Mar 29, 2023

This course was great! It created a strong foundation of skills in IT. The videos were very personable and informative. The practice quizzes were good and challenging.

By Kanmi A

Sep 27, 2022

Technical Support Fundamentals provide basic knowlege to student and equipt themm with the right technical information needed to begin their career in the world of IT.

By Hamza E

Apr 1, 2022

I really loved learning this course, this my first online course and of course it won't be the last, thanks a lot for all the instructors for the good job hey offered.

By Zain-Abdeen H

Feb 27, 2022

The course has taught me a lot skills needed to become an IT Support Specialist.

It is reaally a joyous monent foe me to be able to go through this course successfully.

By Isaac I O

Jan 19, 2022

I absolutely enjoyed every topic discussed in this course. I am looking forward to completing the 5 courses left to get the Google IT Support Professional Certificate.

By Solomon A

Nov 22, 2021

This is a good fundamental course as labelled. However, some courses are expected to be listed going forward for some of us who are changing careers and need guidance.

By Wilma ( F

Sep 17, 2021

I thoroughly enjoyed Technical Support Fundamentals. This course is vital to anyone starting as a beginner in the IT support field. Best wishes to all future students.

By Saba A

Jun 27, 2021

I learn so much with in short period of time starting from terminology to installing software , i got basic knowledge how computer works and I'm continue to learn more

By Stephen O

Jun 20, 2021

This coure, although is a fundamental and introduces you to all the subsets of IT in general, I found super enlightining and makes me very excited about the IT career.

By Loretta L

Jun 14, 2021

I really enjoyed this introductory course. I feel like I learned more in these six weeks than I did at the junior college I attended trying to learn IT for two years.

By Shara p

Jun 10, 2021

I really learn a lot in this courses, before this course my level of IT knowledge was low, but now I have a great base, and surly I will defintly recommend this course

By Hoang F

May 27, 2021

It was awesome. Even thou a lot of things were already known to me, I have also at the same time learned a lot of details which I would otherwise ignore and miss them.

By Alianna A

Apr 30, 2021

I loved this course! The labs are amazing and really help you learn exactly what is taught. I will definitely recommend this course to anyone interested in this field.

By Quincy R

Apr 5, 2021

I love this course. I learn more of things and get a fresher on things that I already knew. I love Technology and I will be taking mire in depth courses with Coursera.

By Kat K

Feb 23, 2021

The course is very interesting and able to keep you interested throughout the whole course. I had a fun time learning everything and they made learning it really easy.

By Kristie B

Feb 3, 2021

Great course overall! I was hesitant at first, however, I like that this course went a little into different areas of IT to help you grasp what avenues you can peruse.