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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
158,986 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 4, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

KH

Apr 30, 2022

I think it was a good start at the fundamentals course. For me being out of school so long and technology has come a long way since I graduated high school. So this course helped me start from scrach.

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5201 - 5225 of 10,000 Reviews for Technical Support Fundamentals

By Yogeesh K M

Jun 27, 2020

Really learned many concepts of netwoking by the easy way. the videos provides a lot and much easy understand. Thanks for all the instructors.

By Manuel V

Jun 15, 2020

I have learned so much from experienced instructors. Everything was explained in great detail. I cannot wait to take another course from Google!

By Arijit D

May 31, 2020

it is an amazing course, Instructors are really good and clearing the fundamentals from the grassroots level. Looking forward to the next course

By Gulzira A

May 12, 2020

Amazing course to get to know what IT is about. It was so easy presented, I enjoyed it, and could watch just for fun yet learning something new!

By Steve P

Apr 14, 2020

The course was very interesting, I've learned a lot. Since this was introduction course, I will try the others and see what possibilities await.

By Mike T

Mar 20, 2020

What an amazing amount of information provided and such a straightforward manner, highly recommended. I can't wait for the next set of courses!

By Gregory R G J

Mar 15, 2020

If you've never had any frontline technical experience this is a good first step.

Although mostly review for me, it was good to get a refresher.

By Marina M A

Mar 9, 2020

I'm excited to finish the first course in just around 4 weeks. I learned a great deal and I'm looking forward to get started on the next course.

By Chad O

Feb 18, 2020

Great intro for someone new or great from someone with some experience and looking to solidify/refresh their foundation of IT support knowledge.

By DuWayne G

Dec 27, 2019

The course was manageable in how the sessions were delivered. The content was very informative and the quizzes helped to reinforce the material.

By Darrenn V

Sep 11, 2019

Great place to start if you're someone like myself with no prior knowledge of IT beside installing software or hardware that you own personally.

By Kevin D

Jan 26, 2019

Great introduction to IT if you have never been around it or just starting out in it. It gives you a very well over view of support fundamentals

By Sumiya M

Jan 4, 2019

I am a Bachelor in Computer Applications and this course really helped me to refresh my previous knowledge about computers and its applications.

By noe c

Jun 2, 2018

best course on learning it fundamentals i have ever taken. for a beginner knowing nothing this has helped me learn so much in such a short time.

By Karen C

Mar 26, 2018

This course did an amazing job of building knowledge from the very elementary to much more advanced, seamlessly and quickly. Really well done!!!

By Estevão G N L

Feb 25, 2025

Havia algumas informações na qual não havia obtido durante a minha formação na faculdade e em pesquisas. Algumas delas tive acesso neste curso.

By Brett K

Oct 15, 2023

Easy to follow and engaging. I thought I would need more coffee to get through an online course but my consumption levels have been acceptable.

By Christian I M

Sep 6, 2023

I'm genuinely impressed by this course, and I'm delighted that I made the choice to take it as my initial step toward pursuing my dream career.

By Heather T

Jul 21, 2023

Easy to understand, I had no IT background and was literally coming in blind with minimal knowledge. I was extremely satisfied with the course.

By Stephen A

Jun 7, 2023

The course is super cool and I'm really happy for starting and finishing strong. The theory and technicality is well polished and so deserving.

By Jawa K

Dec 25, 2022

Banyak hal yang saya tidak tahu dan saya mengetahuinya dari kursus ini, saya sangat berterimakasih kepada para instruktur, Google dan Coursera.

By Javier D

Dec 24, 2022

I am glad to have taken this course. It covered every part of an IT specialist, including writing an application and going on a mock interview.

By Joseph L

Jul 22, 2022

This gave mu such a sense of accomplishment and skyrocketed my interest again in this field. Thank You Google, I hope to work for you one day.

By Pamela B

Jul 10, 2022

Great material overview and introduction to these complex structures and info. I enjoyed the easy and pace that I was able to get through this.

By Jason R

Apr 18, 2022

The first course in the IT Technical Support Fundamentals is fantastic! I feel I have gained a good foundational knowledge base to build upon.