Learn about the skills and qualifications needed for a career as a help desk technician, IT support specialist or similar, and how these roles keep organizational technology systems running smoothly.
Explore popular IT support courses
Skills you'll gain: Computer Networking, Package and Software Management, Network Security, Network Troubleshooting, Systems Administration, Cloud Infrastructure, IT Infrastructure, TCP/IP, General Networking, Information Systems Security, File Systems, Microsoft Windows, Routing Protocols, Desktop Support, Lightweight Directory Access Protocols, Cybersecurity, Application Security, Computer Hardware, Technical Support, Software Installation
Skills you'll gain: Cloud Computing Architecture, Technical Support, Cloud Services, Cybersecurity, Computing Platforms, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Infrastructure, Desktop Support, Cloud Platforms, Network Protocols, Encryption, Cyber Attacks, Software Development Life Cycle, Professional Networking, Cloud Storage, Information Technology, Cloud Computing, Interviewing Skills
Microsoft
Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Virtual Private Networks (VPN), Hardware Architecture, Generative AI, Operating Systems, Network Protocols, TCP/IP, Application Security, Microsoft Teams, Cloud Computing, Productivity Software, Microsoft Power Automate/Flow, Information Systems Security, Software Installation, Multi-Factor Authentication, Authentications
IT support covers a wide variety of skills and industries, from data analysis to customer service and beyond. With so many options and opportunities available, it can be tricky to know where to start. On Coursera, you'll find expert resources to support your goals, whether you're just starting out or are ready to take the next step in your career. Explore IT support topics, including:
![[Featured Image] Two IT employees discuss IPv4.](https://images.ctfassets.net/wp1lcwdav1p1/PtOAxgDdhlGoGm5Q8KSDA/4b0d0ecb4f1a61c9f530c25904c44eec/GettyImages-867431914.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A female IT support specialist talking into a headset while sitting at a computer explaining troubleshooting options to a caller.](https://images.ctfassets.net/wp1lcwdav1p1/1C46phKQu9ia4Nd91N7FZq/fb74b5ae6b926e4b16fd3898fd1f2b53/GettyImages-996779948.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A person's index finger is touching a digital screen that has an image of a lock and square.](https://images.ctfassets.net/wp1lcwdav1p1/6QZGR4jZKqWjDnNjOnmjtv/5a54b12f4ba2f73ac62d4d77b5247ad6/GettyImages-1437761046.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] An IT support professional wearing glasses works on her laptop in a server room.](https://images.ctfassets.net/wp1lcwdav1p1/1wg3MjkIt5BcMrIcdJ72BE/5d3ccc487d80de1a7474a46cfff9b7ac/GettyImages-1347879996.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A beta tester is working from home on their laptop.](https://images.ctfassets.net/wp1lcwdav1p1/2McUtRRUSscL1H7jwZ69Wk/8d1ddbf565f920064c510106a10195d5/GettyImages-1731262679.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A technical support specialist assists a colleague.](https://images.ctfassets.net/wp1lcwdav1p1/5cG9k7hT1NFJ6VPiGkpo7n/d35b0b984cf4293af2b462c3c5f9cfcb/GettyImages-600697856.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A system administrator is in front of their computer on their desk, researching new jobs and system administrator salaries.](https://images.ctfassets.net/wp1lcwdav1p1/3UgeK8o0pMafCvwVFWlXD/3b317d8d4d71297314984d7b63df1b5a/GettyImages-1313131450.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A technical support engineer has on headphones and works at their desk, troubleshooting customer network and tech issues.](https://images.ctfassets.net/wp1lcwdav1p1/6RYYfl482kuXpfD52Vg7aO/64f351d91851eb9eab19b93ce17d207f/GettyImages-1270220777.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A system administrator in a yellow turtleneck and black glasses sits at a shared desk with computer code on their monitor.](https://images.ctfassets.net/wp1lcwdav1p1/1AdelABnrNDyRO0fut5mva/3a59751b280ceae1a803033d6795b898/GettyImages-1171809286.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A person sits with their phone and laptop looking for the best-paying technology jobs available.](https://images.ctfassets.net/wp1lcwdav1p1/66rb3s4FvfDYDTvsFeL86l/6df636ce1d5c769cd0c2fa27daec1489/GettyImages-1140447702.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A potential employer sits at a meeting table and smiles at a prospective employee holding their information technology resume.](https://images.ctfassets.net/wp1lcwdav1p1/zJ1JKsL5lkOGRsNA2HrQa/60a6276e47701363003e0f37f421fd4a/GettyImages-1144541711.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A man works at a desk on a laptop computer.](https://images.ctfassets.net/wp1lcwdav1p1/58NFkIkB7phXb5Y8g1tX9c/49a04430fca3c3f7ff8ff84b73350906/iStock-660586498.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
