Learn about the skills and qualifications needed for a career as a help desk technician, IT support specialist or similar, and how these roles keep organizational technology systems running smoothly.
Explore popular IT support courses
Skills you'll gain: Computer Networking, Package and Software Management, Network Security, Network Troubleshooting, Systems Administration, Cloud Infrastructure, IT Infrastructure, TCP/IP, General Networking, Information Systems Security, File Systems, Microsoft Windows, Routing Protocols, Desktop Support, Lightweight Directory Access Protocols, Cybersecurity, Application Security, Computer Hardware, Technical Support, Software Installation
Skills you'll gain: Cloud Computing Architecture, Technical Support, Cloud Services, Cybersecurity, Computing Platforms, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Infrastructure, Desktop Support, Cloud Platforms, Network Protocols, Encryption, Cyber Attacks, Software Development Life Cycle, Professional Networking, Cloud Storage, Information Technology, Cloud Computing, Interviewing Skills
Microsoft
Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Virtual Private Networks (VPN), Hardware Architecture, Generative AI, Operating Systems, Network Protocols, TCP/IP, Application Security, Microsoft Teams, Cloud Computing, Productivity Software, Microsoft Power Automate/Flow, Information Systems Security, Software Installation, Multi-Factor Authentication, Authentications
IT support covers a wide variety of skills and industries, from data analysis to customer service and beyond. With so many options and opportunities available, it can be tricky to know where to start. On Coursera, you'll find expert resources to support your goals, whether you're just starting out or are ready to take the next step in your career. Explore IT support topics, including:
![[Featured Image] A technology analyst is in the server room of a client, creating a system to meet their operational needs.](https://images.ctfassets.net/wp1lcwdav1p1/5UWoXTsuGFMDhtyRH5OpyD/a9b934a5e8cd4bd983eebde85385f5b0/GettyImages-1307905756.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] Two product support engineers are answering calls from clients with software and hardware issues.](https://images.ctfassets.net/wp1lcwdav1p1/3T23GwhGG5oNHGNjk3JKtW/17dd078fd47e1d8a6aa7f1b8df542832/GettyImages-2152996452.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] Two cybersecurity specialists look at a tablet and discuss the differences between Comptia A+ vs. Security+ certifications.](https://images.ctfassets.net/wp1lcwdav1p1/1w0or2MPEY9Xd7FUlEfh5Q/eb33593adac9f259892045b34b5f61cf/GettyImages-2099371597.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A systems auditor having a discussion with a colleague in a professional workspace while seated on a sofa.](https://images.ctfassets.net/wp1lcwdav1p1/7Fwxu49NigJCTxVXIBMlgI/795cd62af4df6723f043d967eda55ac9/GettyImages-1319415420.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] Male college students uses computer to learn the benefits of having a CGEIT](https://images.ctfassets.net/wp1lcwdav1p1/UQmhJYNf74qu4HT1vOsti/0014ee4533f177b58f546d588c7c4055/GettyImages-1313131421.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A woman sits on her sofa and researches the differences between Comptia A+ vs. Network+ on her laptop.](https://images.ctfassets.net/wp1lcwdav1p1/0HEuojFzfW0YuKr3pP03I/99924a3e4b4bd90e3f8649d359dc69fe/GettyImages-597317639.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A woman answers Comptia A+ interview questions during a job interview.](https://images.ctfassets.net/wp1lcwdav1p1/S7XrJDgduI4usjAPD5Agz/12dd7fa32383a41f449288c34c40da2f/GettyImages-498384865.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] Male solutions engineer uses a whiteboard to discuss business matters with coworkers](https://images.ctfassets.net/wp1lcwdav1p1/6A43ivul0KASgfnQ1Na16j/aed48743c80aa5063bb05a51fe82fa55/GettyImages-1373293834.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A solutions architect is meeting with a coworker to discuss the technology solutions to meet the company's needs.](https://images.ctfassets.net/wp1lcwdav1p1/4Vuos6t0d1XOrFS8JJC4pC/5a2c923ba68925259d5997a984dab94f/GettyImages-1124741514.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A woman working for an automation engineer salary examines a piece of machinery in a factory setting while holding a tablet.](https://images.ctfassets.net/wp1lcwdav1p1/5rjsYP5tRW52Im45mRgj2R/f850c9d44adc41b0543b081988993f13/GettyImages-1387052362.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] In a bright office setting, a woman working for an enterprise architect salary looks at a tablet while she leans against the desk behind her.](https://images.ctfassets.net/wp1lcwdav1p1/661tZW5Js0TD6XdoZw85AJ/5597d0fae958333956848379284b59cd/GettyImages-1389927343.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A man who receives a technical consultant salary shows his client IT business analytics.](https://images.ctfassets.net/wp1lcwdav1p1/2et8bECEghekKSjO9GxdhN/773d0694e04a14d6d0052f3f99c947ec/GettyImages-1200930315.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
